Privacy Policy of Canine Compass
Canine Compass is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, caninecompass.sg, and use our services, including Puppy Socialization, Basic Obedience, Advanced Dog Training, Behavioral Modification, Agility Training, Private Consultations, and Group Classes. We adhere to the personal data protection laws of Singapore and other applicable data protection regulations.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise when you contact us.
- Personal Data: This may include your name, address, email address, phone number, and details about your pet (e.g., name, breed, age, behavioral issues) when you register for services, make inquiries, or communicate with us.
- Payment Data: We may collect data necessary to process your payment if you make purchases, such as payment card details, which are securely handled by our payment processing partners and not stored on our servers.
- Technical and Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This data helps us improve our website and services.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including scheduling and managing training sessions and consultations.
- To process your transactions and send you related information, including purchase confirmations and invoices.
- To communicate with you, respond to your inquiries, and provide customer support related to our services.
- To send you marketing and promotional communications about our services, new offerings, or events that may be of interest to you, in accordance with your preferences.
- To improve and personalize our website and services, understand usage patterns, and develop new features and offerings.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer service.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. However, we take all reasonable steps to protect your personal data.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access and obtain a copy of your personal data.
- The right to request rectification of inaccurate personal data.
- The right to withdraw consent at any time where we rely on your consent to process your personal data.
- The right to request erasure of your personal data under certain conditions.
- The right to object to the processing of your personal data under certain conditions.
- The right to request restriction of the processing of your personal data under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Canine Compass
387 Jalan Bukit Merah,
#04-12 Block B,
Singapore, Singapore, 159461